Calls Not Connecting

[tim33]

Leap 42.1 Kernel 4.1.26-21-default
ViciBox v.7.0.3-160505

Following Williams great advice I have placed my Vicidial box directly on the internet with its own public IP. I have set the firewall zone to External, removed all allowed services and removed ports in advanced. I have opened ports 5060:5069 10000:20000 4569 for the IP of the VoIP service provider.

About 1 in 7 calls do not connect. I have turned off the firewall to test and no difference.

Any ideas?

[MJCoate]

Can you describe what you mean by "do not connect"? Do you reach the campaign dial timeout? Do you get a dial alert? Do you hear anything? Also, please post Asterisk output of one of the calls that does not connect.

[tim33]

Apologies for not clarifying: Inbound calls do not connect. I see nothing in the Asterisk CLI.

[boybawang]

try activating sip debugging by typing sip set debug or sip debug on the asterisk commandline

[tim33]

Thanks I don't see anything as a result of a failed call though but good to know about that one.

[Eugene]

Provided that you take 6 calls out of 7 there is nothing wrong with your setup.

There is a question though: how can you know that a call does not reach you if there is nothing to see in Asterisk console?

[tim33]

Because I am calling from my cell phone.

[darkeye08]

Hi,

Good day!

Is the SIP status of your Voip provider shows "OK"? if not then the integration was not successful. If ever the connection is "OK" then you need to ask your provider to route the calls to your Server IP it should have logs in the asterisk even if you still did not configure any DID.


Cheers!

[Eugene]

IMHO that looks like some calls are not forwarded to your inbound trunk by your provider or even do not reach your provider at all.
In a similar situation I asked my provider to debug calls on his side and we worked together on the problem.