Dial timed out, contact your system administrator

[iboam]

i'm getting an error every time i do a manual dial, the screen say Waiting for Ring and @ 1 min appears this error and never said live call.

Agent Alert!
Dial timed out, contact your system administrator

any help please ?? this is a fresh install server.

Thanks in advance

[mflorell]

That means your call is not receiving an answer signal from the carrier, or your carrier dialplan entry is not set up properly.

[iboam]

This is a cluster server 1DB/WEB and 2 Thelephony servers
My carrier settings are:

[HOSTEDPBX]
type=peer
secret=XXXXXXXXXX
username=XXXXXXXXXX
host= XXX.XXX.XXX.XXX
dtmfmode=rfc2833
canreinvite=no
disallow=all
allow=ulaw
insecure=port,invite
fromuser=+1XXXXXXXXXX
fromdomain=XXX.XXX.XXX.XXX
context=trunkinbound

DIALTRUNK = SIP/HOSTEDPBX

exten => _9NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXNXXXXXX,n,Dial(${DIALTRUNK}/+1${EXTEN:1},,tTo)
exten => _9NXXNXXXXXX,n,Hangup

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,n,Dial(${DIALTRUNK}/+1${EXTEN:2},,tTo)
exten => _91NXXNXXXXXX,n,Hangup

Server IP: 0.0.0.0 ALL SERVERS

[trunkinbound]
; DID call routing process
exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits
exten => _X.,1,AGI(agi-DID_route.agi)
exten => _X.,n,Hangup()
; If you have DIDs that arrive with a plus sign at the beginning then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()
; If you have DIDs that arrive with a plus and 1 at the beginning that you want to filter out, then uncomment
exten => _+1X.,1,Goto(trunkinbound,${EXTEN:1},1)

[Sep 23 21:02:00] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 21:02:00] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-0000000a;2", "8600051,F") in new stack
[Sep 23 21:02:00] > Channel Local/8600051@default-0000000a;1 was answered
[Sep 23 21:02:00] -- Executing [91XXXXXXXXXX@default:1] AGI("Local/8600051@default-0000000a;1", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 23 21:02:00] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ADMIN))
[Sep 23 21:02:00] -- <Local/8600051@default-0000000a;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 23 21:02:00] -- Executing [91XXXXXXXXXX@default:2] Dial("Local/8600051@default-0000000a;1", "SIP/HOSTEDPBX/+1XXXXXXXXXX,,tTo") in new stack
[Sep 23 21:02:00] == Using SIP RTP CoS mark 5
[Sep 23 21:02:00] -- Called SIP/HOSTEDPBX/+1XXXXXXXXXX
[Sep 23 21:02:00] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 21:02:00] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-0000000b;2", "8600051,Fmq") in new stack
[Sep 23 21:02:00] > Channel Local/58600051@default-0000000b;1 was answered
[Sep 23 21:02:00] -- Executing [8309@default:1] Answer("Local/58600051@default-0000000b;1", "") in new stack
[Sep 23 21:02:00] -- Executing [8309@default:2] Monitor("Local/58600051@default-0000000b;1", "wav,20160923-210152_XXXXXXXXXX_5000_ADMIN") in new stack
[Sep 23 21:02:00] -- Executing [8309@default:3] Wait("Local/58600051@default-0000000b;1", "3600") in new stack
[Sep 23 21:02:01] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 21:02:01] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 21:02:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 21:02:01] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 21:02:01] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 21:02:04] -- SIP/HOSTEDPBX-00000007 is making progress passing it to Local/8600051@default-0000000a;1
[Sep 23 21:02:04] > 0x7f9064016cc0 -- Probation passed - setting RTP source address to XXX.XXX.XXX.XXX:17320
[Sep 23 21:02:05] -- SIP/HOSTEDPBX-00000007 is ringing
[Sep 23 21:02:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 23 21:02:06] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 21:02:11] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 23 21:02:12] -- SIP/HOSTEDPBX-00000007 answered Local/8600051@default-0000000a;1

I have 3 different carriers and had the same error with all of them

[iboam]

Any help please ???????

[chrismontrose]

I would also like to know the answer to his issue.......

[ambiorixg12]

This issue need to be debuged on the Asterisk side, is not a vicidial issue, there are many posible causes one of them could be DNS issue

[iboam]

Justa check the asterisk version and change it on the server information !!!