Progressive/power dialing mode - supported?

[jkalin1]

Hello, is progressive/power dialing mode supported? Basically, after the agent dispositions a lead, the next number/lead is called automatically without the agent taking an additional action (such as clicking the "Dial Next Number" button). I saw another post indicating the user of hot keys will accomplish this functionality, but we will not be using hot keys.

Thank you in advance for your help!

Joe

[mflorell]

There is a newer campaign option that will force the dialing of the next number after X seconds.


Manual Auto Next Seconds -If the Dial Method is set to MANUAL or INBOUND_MAN, then this setting will trigger the next lead to be automatically be dialed after this number of seconds. If enabled, it cannot be set lower than 5 seconds. Default is 0 for disabled.

Manual Auto Next Show Timer -If the Manual Auto Next Seconds option above is enabled, this setting will display a countdown timer to the agent if enabled. Default is N for disabled.