Calls with Status of Queue
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
3 posts
• Page 1 of 1
Calls with Status of Queue
by khuff » Wed Nov 30, 2016 12:20 pm
Digging through some reports for performance metrics and I have seen a big jump in the number of calls with a status of Queue. Went from 1-2 a day a month or two ago to 50-60 a day. From my understanding it is a system status for when the call is handed to an agent, and it seems like it shouldn't be the last dispo on a call. So I'm wondering what would cause inbound calls to get stuck with the status of Queue?
Vicibox 8.1 | ViciDial VERSION: 2.14-687a BUILD: 180908-1618 | Asterisk: 11.25.3-vici | Multi Server 12 x Dialers / 2 x Web / 1 x Master DB / 1 x Slave DB / 1 x Archive | No extra software or hardware after install
- khuff
- Posts: 80
- Joined: Mon Feb 20, 2012 12:19 pm
Re: Calls with Status of Queue
by mflorell » Wed Nov 30, 2016 1:55 pm
That shouldn't be an end status, but we've notice that happen before on clients with network problems, or database problems.
- mflorell
- Site Admin
- Posts: 18386
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
Re: Calls with Status of Queue
by khuff » Wed Nov 30, 2016 3:30 pm
That makes sense I guess. I assume it is more than likely something between the agents and the servers? Or something messed up with the one of the live tables? Any ideas on possible resolutions?
Vicibox 8.1 | ViciDial VERSION: 2.14-687a BUILD: 180908-1618 | Asterisk: 11.25.3-vici | Multi Server 12 x Dialers / 2 x Web / 1 x Master DB / 1 x Slave DB / 1 x Archive | No extra software or hardware after install
- khuff
- Posts: 80
- Joined: Mon Feb 20, 2012 12:19 pm
3 posts
• Page 1 of 1
Who is online
Users browsing this forum: Google [Bot] and 106 guests