ABANDON vs QUEUETIMEOUT

[retloc]

I have been having issues with high drop rates on some of my campaigns. for example I had a campaign yesterday that shows a 60%+ drop rate.

I researched my DROP status on Vicidail_log and found the majority of the term reasons being QUEUETIMEOUT.

What is the difference between QUEUETIMEOUT and ABANDON for a DROP term_reason?

thank you

[mflorell]

admin.php version and build?

[retloc]

Hey Matt, thanks for the reply

VERSION: 2.0.5-174
BUILD: 90522-0506

[mflorell]

QUEUETIMEOUT is when the drop time is reached
ABANDON is when the customer hangs up before the drop time is reached

[retloc]

So why would my QUEUETIMEOUT length all be 5 seconds and my ABANDONS all average above 10 seconds? if the customers are hanging up before the queuetimeout.

and it also appears we never really dialed the QUEUETIMEOUT leads.

[mflorell]

I really couldn't say unless I actually saw the data and all of your campaign/in-group settings.

[pantelinoux]

Hello,

I have the following question according to this topic:

As you see in the following outbound calls report the DROPS are 1660 and in the CALL HANGUP REASON STATS the QUEUETIMEOUTs are 1610 and the ABANDONs 49, so the sum of them is 1659.

If i subtract the 1659 from the DROPS i have the result of one call without Call Hangup Reason.

Can you inform what is this one call that is remain?