I want to coach my agent during his live-call to the client were both using USB HEADPHONE , is it possible to communicate with my agent ,
but the client should not hear me in the live-call? Is the vicidial capable for this feature?
Thanks
3-way Call Barging , to Coach my Agent during live call
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3-way Call Barging , to Coach my Agent during live call
by Doug2017 » Fri Jan 27, 2017 2:17 am
Hi!
I want to coach my agent during his live-call to the client were both using USB HEADPHONE , is it possible to communicate with my agent ,
but the client should not hear me in the live-call? Is the vicidial capable for this feature?
Thanks
I want to coach my agent during his live-call to the client were both using USB HEADPHONE , is it possible to communicate with my agent ,
but the client should not hear me in the live-call? Is the vicidial capable for this feature?
Thanks
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Re: 3-way Call Barging , to Coach my Agent during live call
by mflorell » Fri Jan 27, 2017 7:02 am
That's whisper, you have to be using Asteirsk 1.8 or higher, and you have to enable it in System Settings, then force a reload of the dialplans using that option within System Settings.
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