Vicidial not stop recording

[Biagio.Viola]

Hi Support, i have a problem

i have install new ViciboxRedux 6.0.4 in new server,i had configure campagn outbound with recording ondemand when i click in "Start recording" start recording.. but when i click in stop recording not stop, from asterisk not see stop script, only when call hangup stop record!

i have old version of vici box and work fine in other server, can we help me?

i have used IE11 GoogleCrome Mozilla Firefox but i not resolve

sorry for my english..

i wait your reply

regards

[williamconley]

Was this server upgraded from an older version? (Or was the database imported from an older system?)

Does the Asterisk Version match in Admin->servers?

Some Command Line output from Asterisk may be helpful.

also: Have you verified that the call you're testing this on is actually an Outbound call from this campaign? (Not an Inbound?)

[Biagio.Viola]

Was this server upgraded from an older version? (Or was the database imported from an older system?)

Does the Asterisk Version match in Admin->servers?

Some Command Line output from Asterisk may be helpful.

also: Have you verified that the call you're testing this on is actually an Outbound call from this campaign? (Not an Inbound?)

HI, williamconley sorry for my silence, but i musted start system and i installed old version for resolve problem, but i would respond at your question.


Was this server upgraded from an older version? - New installation Only-One DB-PBX-WEB


Does the Asterisk Version match in Admin->servers? - Yes equal version 1.8

Some Command Line output from Asterisk may be helpful. - Sorry but not have "command line output, i had reinstall all"

also: Have you verified that the call you're testing this on is actually an Outbound call from this campaign? (Not an Inbound?) - Only outbound

-------------------------------------------------------

Now i have installed new Vicidial with

Version: 2.12b0.5
SVN Version: 2526
DB Schema Version: 1458
Asterisk - 11.22.0-vici

I have equal problem but now i not would downgrade system but i would resolve problem please help me. in next hours i will post command line with start recording and stop recording with outbound call.


this is command line recording script start but not end

[Dec 15 20:13:17] -- Created MeetMe conference 1016 for conference '8600051'
[Dec 15 20:13:17] -- <SIP/1000-000012ef> Playing 'conf-onlyperson.gsm' (language 'en')
[Dec 15 20:13:17] > 0x7fead081c090 -- Probation passed - setting RTP source address to 192.168.40.56:28928
[Dec 15 20:13:18] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:01] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:01] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:01] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:03] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:06] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:06] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:16] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:16] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-00001229;2", "8600051,F") in new stack
[Dec 15 20:14:16] > Channel Local/8600051@default-00001229;1 was answered
[Dec 15 20:14:16] -- Executing [47739333+++++@default:1] Dial("Local/8600051@default-00001229;1", "SIP/PROVIDER-S1/33+++++,60,Tto") in new stack
[Dec 15 20:14:16] == Using SIP RTP CoS mark 5
[Dec 15 20:14:16] -- Called SIP/provider-S1/3334038102
[Dec 15 20:14:17] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:23] -- SIP/provider-S1-000012f0 is making progress passing it to Local/8600051@default-00001229;1
[Dec 15 20:14:24] > 0x7fead08b1010 -- Probation passed - setting RTP source address to ipaddress :31188
[Dec 15 20:14:28] -- SIP/provider-S1-000012f0 answered Local/8600051@default-00001229;1
[Dec 15 20:14:38] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:38] -- Executing [58600051@default:1] MeetMe("Local/58600051@default-0000122a;2", "8600051,Fmq") in new stack
[Dec 15 20:14:38] > Channel Local/58600051@default-0000122a;1 was answered
[Dec 15 20:14:38] -- Executing [8309@default:1] Answer("Local/58600051@default-0000122a;1", "") in new stack
[Dec 15 20:14:38] -- Executing [8309@default:2] Monitor("Local/58600051@default-0000122a;1", "wav,FW_TEST_20161215-201437_number_OPERATORE_TEST") in new stack
[Dec 15 20:14:38] -- Executing [8309@default:3] Wait("Local/58600051@default-0000122a;1", "3600") in new stack
[Dec 15 20:14:39] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:52] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:52] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051@default-00001229;1
[Dec 15 20:14:52] -- Executing [h@default:1] AGI("Local/8600051@default-00001229;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----36-----24") in new stack
[Dec 15 20:14:52] -- <Local/8600051@default-00001229;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -36-----24 completed, returning 0
[Dec 15 20:14:52] == Spawn extension (default, 477+++++++++, 1) exited non-zero on 'Local/8600051@default-00001229;1'
[Dec 15 20:14:52] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-00001229;2'
[Dec 15 20:14:52] -- Executing [h@default:1] AGI("Local/8600051@default-00001229;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 15 20:14:52] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:52] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051@default-00001229;2
[Dec 15 20:14:52] -- <Local/8600051@default-00001229;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Dec 15 20:14:52] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:14:52] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-0000122a;2
[Dec 15 20:14:52] == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-0000122a;2'
[Dec 15 20:14:52] -- Executing [h@default:1] AGI("Local/58600051@default-0000122a;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 15 20:14:52] -- <Local/58600051@default-0000122a;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Dec 15 20:14:52] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-0000122a;1'
[Dec 15 20:14:52] -- Executing [h@default:1] AGI("Local/58600051@default-0000122a;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Dec 15 20:14:52] -- <Local/58600051@default-0000122a;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Dec 15 20:14:53] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:53] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:14:53] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:15:01] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:15:01] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:15:01] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:15:03] == Manager 'sendcron' logged off from 127.0.0.1
[Dec 15 20:15:06] == Manager 'sendcron' logged on from 127.0.0.1
[Dec 15 20:15:06] == Manager 'sendcron' logged off from 127.0.0.1


I inform you that i use three system with

Version: 2.6b0.5
SVN Version: 1983
DB Schema Version: 1347
Asterisk 1.4.44-vici

Installation CLUSTER MODE

all work fine!

thanks for your cooperation

[Biagio.Viola]

Hi, i see this post

Can't stop recordings until hangup ----> it is equal problem

i must update svn? Can I update svn in a system work in this moment?

Now i have

Admin WEB page
VERSION: 2.12-552a
BUILD: 160429-0835

Agent web page

VERSION: 2.12-492c
BUILD: 160428-1826

i wait your reply

regards

[williamconley]

Upgrade instructions are in the UPGRADE document in the /usr/src/astguiclient/trunk folder.

Be sure you get a good backup before you begin!