Inbound - Priority

[lucianodex]

VERSION VICIDIAL: 2.12-557a
SETTINGS: 160517-1927

Hello,

Please, I would like to know how vicidial prioritizes delivery of inbounds.

We have at about 150 agents simultaneous. We work with 5 campaigns and 5 inbounds.

When we defined 0 to all agent's priority, the vicidial unequally prioritizes some agents.

Agents with less available time gets inbound first than other agents who are available longer.

The same agents receive more calls than others with the same priority settings.

Are there any setting to control the delivery of inbound calls?

What is the rules to control that?

Thanks.

[c20xh2]

In campaign details, what is selected for the Next Agent Call ? longest_wait_time ?

[lucianodex]

Yes... It was longest_wait_time..

In this case, just outbound use this rule. Right?

And when call is inbound, the rule is inbound's rule (Next Agent Call). Right?

Thanks for your attention.