I was looking at the Agent Time Detail Report and I noticed that if you add up all of the percentages it result in a value > 100%. However, if you leave off DEAD TIME % it equals 100. Is this a bug or is DEAD time concurrent with one or more of the other "types" of time?
Clarification would be greatly appreciated.
Regards,
Rockgeneral
Agent Time Detail Report
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
3 posts
• Page 1 of 1
Agent Time Detail Report
by rockgeneral » Tue Aug 08, 2017 8:57 am
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
- rockgeneral
- Posts: 93
- Joined: Thu Mar 04, 2010 9:28 pm
Re: Agent Time Detail Report
by mflorell » Tue Aug 08, 2017 12:21 pm
DEAD time is part of TALK time, so you shouldn't add it to the others if you are looking for totals.
- mflorell
- Site Admin
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
Re: Agent Time Detail Report
by rockgeneral » Tue Aug 08, 2017 2:28 pm
Thanks for the clarification Matt.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
- rockgeneral
- Posts: 93
- Joined: Thu Mar 04, 2010 9:28 pm
3 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 99 guests