Total Calls Analysis Issue

[shan]

Hi,

I am analyzing my ip-address/vicidial/admin.php page to see my calls. It shows as following:

Total Stats for Yesterday:
Total Calls : 5057 / 4916
Total Inbound Calls : 4395
Total Outbound Calls : 521

If we add our total inbound and total outbound calls, it becomes total 4916, then what does 5057 represent in Total Calls.

We are using following vicidial version with cluster installation.
VERSION: 2.12-552a
BUILD: 160429-0835

Looking forward for explanation.
Regards,
Shan

[blackbird2306]

At the end of day the keepalive_ALL process loops through all logs/records and updates the total values. During this update process there were also calls found, that neither belong to a INGROUP or nor to a campaign. Then there are slightly differences between these values. In your case this means:
Total Stats for Yesterday:
Total Calls :
5057 (updated values end of day --> all calls with INGROUP, CAMPAIGN and also without ingroup or campaign)
4916 (all calls that belong to a CAMPAIGN or INGROUP)

But I think it's better to look in REPORTS section for analyzing purposes. Try all of them and find out the results for instance:
Inbound Report
Inbound Daily Report
Outbound Calling Report
Team Performance Detail

[shan]

I checked other reports and saw these results?

Inbound daily report: 4390 calls
Inbound report: 4389 calls
Outbound calling report: 509 calls

I do not understand the differences.
William? Mflorrell ? Your response will be highly appreciated.

[shan]

I need response. And how can I find these calls in database?