All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by dspaan » Wed Jan 31, 2018 10:50 am
I noticed there is a new feature for surveys after inbound calls:
43. Added In-Group option to ask callers if they would take a survey after
agent has handled their call. Overrides agent HANGUP CUSTOMER button
to send call to survey instead.
i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
-
dspaan
-
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
-
by mflorell » Thu Feb 01, 2018 6:56 am
No, that is not currently a feature
-
mflorell
- Site Admin
-
- Posts: 18386
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Support
Who is online
Users browsing this forum: Majestic-12 [Bot] and 128 guests
