Agent conference close call after 8 - 16 secs

[brando16]

Hi all,

there are some operators that in the login phase correctly receive the call from the server to enter the conference, but in the call the dtmf tones are heard instead of the usual conference connection message and after closing the call, the agent is disconnected.

How can this problem be solved?

do you have any ideas?

thanks to the availability

[williamconley]

Post asterisk CLI output from a single instance. One entire call (not 3000 lines of unrelated debug, not just the last line of the debug: one full call ... if possible. )

[brando16]

thanks for reply William,
but i haven't cli output because we are a lot o calls and it is very dirty. but for some agent the initial call for connecting the agent into conferences drop between 8 and 16 secs.

have you ever heard of this

thanks a lot.

[blackbird2306]

But again without Asterisk CLI it's not possible to help you really. Everything else would be more or less speculation. Make one isolated login with this issue in break time or after work. What is your installation method and if it is really Vicibox iso then "Vicibox Version 2.14-580a" is not really correct?

[williamconley]

thanks for reply William,
but i haven't cli output because we are a lot o calls and it is very dirty. but for some agent the initial call for connecting the agent into conferences drop between 8 and 16 secs.

have you ever heard of this

thanks a lot.

Most Asterisk ClI output is logged in text files (except agi perl script errors). There are some in the /var/log/asterisk folder and some in the /var/log/astguiclient folder. Note that each call is assigned a number which is shown in each line of the log entry [inbrackets] so you CAN search for that number and get all the stages of that call's number. Note that the numbers are recycled, so you may see a call with that ID at 10AM and another with the same ID at 3PM ... obviously they are not the same call, we only want the CLI output related to the call in question.

Learn the proper use of the "grep" command. It's very useful. For instance:

Code: Select all

cd /var/log/asterisk
grep 5554441212 messages* -n


That should get you the call number in brackets. Use it here (note the backslash to allow the opening bracket:

Code: Select all

cd /var/log/asterisk
grep '\[18753]' messages* -n


Happy Hunting.