Vicibox 7.0.3 from .iso | Vicidial 2.14-579a Build 161128-1746 | Asterisk 11.22.0-vici | CLuster setup: 1 web 1 DB 1 Slave DB 8 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation
i have a client that wants documentation of call flow to each department. They have around 400 DID's 70 ingroups 25 call menus. Is there and preferred tools or common practices among the vicidial users that would help in compile this?
call flow
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
4 posts
• Page 1 of 1
call flow
by TwistedFister » Thu May 10, 2018 11:21 am
- TwistedFister
- Posts: 79
- Joined: Tue Jul 26, 2016 11:50 am
Re: call flow
by mflorell » Fri May 11, 2018 4:57 am
Could you please explain in more detail exactly what "documentation of call flow to each department" means?
- mflorell
- Site Admin
- Posts: 18386
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
Re: call flow
by TwistedFister » Fri May 11, 2018 8:05 am
they are wanting a detailed map from the time we make and outbound call till the time it becomes a sale so whatever hops,transfers, callmenus, ingroups, DID's. WIth hundreds of DID's and ingroups to be able to map that our would be a challenge. Curious if there was a tool or program anyone would recommend?
- TwistedFister
- Posts: 79
- Joined: Tue Jul 26, 2016 11:50 am
Re: call flow
by mflorell » Fri May 11, 2018 4:03 pm
Yes, that would be quite a challenge, there is A LOT of data to go through there, and there could be many potential paths. I don't know of any visualization tools out of the box that will do that.
- mflorell
- Site Admin
- Posts: 18386
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
4 posts
• Page 1 of 1
Who is online
Users browsing this forum: Google [Bot] and 75 guests