Call Menu route for Not interested or DNC request

[thephaseusa]

Hi,

I am working on call menus for an incoming survey campaign. Is it possible to have an option to push a number to enter a not interested disposition for that record and or a dnc disposition? It looks like the way to do it may be to set route to AGI. Am I right, and if so what agi script is needed there and what values would need to be added to it to code a not interested status or dnc status? I think I found the script in extras-- /usr/src/astguiclient/trunk/agi/cm_dnc.agi ? Default is NI, so can i just put this script in the AGI field, and it will code these selections NI?
Thank you,
John M

[mflorell]

Yes, that's what that script is for:

# cm_dnc.agi version 2.14
#
# Designed to work with Cell Menus to allow setting of a number as DNC or NI
# This script is meant as a replacecment for the agi-VDADinbound_NI_DNC_CIDlookup.agi
# script. It is designed to work easily in the Call Menu framework, it plays no
# audio itself, and it has more options.
#
# Flag Options:
# 1- run as DNC status or NI status (Default=NI)
# 2- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
# 3- campaign to take dnc settings from(overrides option 2)
# 4- call menu option to send the call to after executing (Default=B)
# 5- if option 3 is used, search for lead in campaign lists or whole system(CAMP or SYS) (Default=SYS)
#
# example of what to put in the AGI entry for a Call Menu AGI route:
# cm_dnc.agi,DNC---YES---TESTCAMP---B---CAMP

[thephaseusa]

Works like a charm! I sent the opt out selections to a hang up route playing the removed audio. I never realized how many audio files you guys have already available.......for example feeling_lucky_punk.gsm ))))) Got to love that one))

John M