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by dspaan » Thu Dec 27, 2018 6:23 am
Can anyone tell me what these abbreviations mean?
---------- CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group)
ACR (Dropped/Answered)
TMR1 (Answered within seconds/Answered)
TMR2 (Answered within seconds/Answered)
I looked in the manager manual but it only says this:
Next are custom indicators, which will show you different percentages for different inbound metrics
like Answered calls out of total calls.
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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dspaan
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by mflorell » Thu Dec 27, 2018 8:14 am
Honestly I don't even know what those abbreviations stand for, they were originally added for an Italian client over a decade ago, and I put them in as is.
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mflorell
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by dspaan » Thu Dec 27, 2018 8:31 am
I can't translate them either, i will submit this in Mantis.
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
-
dspaan
-
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
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