How to route incoming call to agent using home server only

[jessiekidfernando]

Hello,

Anyone know how to route an incoming call using home server method only?. We just want to route the traffic locally. Our setup is cluster.

Regards,

Jessie

[williamconley]

Good job posting your specs jessie.

Outbound: Routing Extension -This field allows for a custom outbound routing extension. This allows you to use different call handling methods depending upon how you want to route calls through your outbound campaign. Formerly called Campaign VDAD extension.
- 8364 - same as 8368
- 8365 - Will send the call only to an agent on the same server as the call is placed on
- 8366 - Used for press-1, broadcast and survey campaigns
- 8367 - Will try to first send the call to an agent on the local server, then it will look on other servers
- 8368 - DEFAULT - Will send the call to the next available agent no matter what server they are on
- 8369 - Used for Answering Machine Detection after that, same behavior as 8368
- 8373 - Used for Answering Machine Detection after that same behavior as 8366
- 8374 - Used for press-1, broadcast and survey campaigns with Cepstral Text-to-speech
- 8375 - Used for Answering Machine Detection then press-1, broadcast and survey campaigns with Cepstral Text-to-speech

Inbound: In-Group Agent Search Method -If IN_GROUP is selected as the DID Route, then this is the agent search method to be used by the inbound group, LO is Load-Balanced-Overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, LB is Load-Balanced and will try to send the call to the next agent no matter what server they are on, SO is Server-Only and will only try to send the calls to agents on the server that the call came in on. Default is LB.

[jessiekidfernando]

How about if there's a call menu? like an option for the caller to choose.

[williamconley]

don't remember ever testing to see if that directive would survive passing through a call menu. you'd have to test. however, if the DID same-server-only directive is lost when passing through a call menu to an ingroup, you could put another DID in the path: DID->Call Menu->DID->Ingroup, that may allow you to (once again) set the Same Server Only directive before passing it to the ingroup. Note that the 2nd DID need not be real, it can be local-only.