Blind Monitor (Ring sound on agent end)

[ghernandez]

Team - Why my agents on the floor are getting a phone ring on their end when a supervisor does a Monitor > Whisper?

Any feedback would be appreciated.




Vicibox v8.1.2 from .iso | Vicidial 2.1-714a Build 190628-1511 | Asterisk 13.21.1-Vici | 6 Cluster Servers | No Digium/Sangoma Hardware | No Extra Software After Installation | 2x E5-2660 0 @ 2.20GHz |