Real Time Report calls count

[c20xh2]

VERSION: 2.14-695a
BUILD: 181116-1133
SVN Version: 3056
Cluster Install

I'm trying to make sense of the Real-Time report (http://192.168.1.201/vicidial/realtime_report.php) but don't understand how the calls are calculated.

Code: Select all

CALLS TODAY:     892   
DROPPED / ANSWERED: 154.000 / 648

So 892 - 154 - 648 = 90 ??

And if I try to balance with the Inbound Report (http://192.168.1.201/vicidial/AST_CLOSERstats.php):

Code: Select all

---------- TOTALS
Total calls taken in to this In-Group:                660

Is there some documentation that I can read to understand these calculations better ?

Thank you,

[williamconley]

1) Please try to include your installer version.

2) As I understand it: 648 includes the 154 (To be dropped means "answered but no agent available to take the call). And Calls Today should relate only to outbound if I remember correctly. 892 called, 648 answered, 154 dropped. 892-648 not answered. 648-154 not dropped (IE: Talked to an agent).

3) Try changing the options for the real time report to NOT include inbound calls.

4) The best method for reporting is not the real time. Use a report. They each pull from a different log or logs and have a different viewpoint as a result, but one or several should give you what you need. Often using "DB=1" in the URL will provide the sql commands used to generate each report, thus giving you the deepest form of documentation available: SQL