Hi,
I am trying to setup a press 1 campaign but for some reason I am unable to route call to agent after customer presses 1. It always goes to External number setup under remote agents. Survey method is set to Agent_Xfer. Any idea please?
VERSION: 2.14-738a
BUILD: 200210-1628
Press 1 campaign not going to agent
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Press 1 campaign not going to agent
by muyousif » Wed Mar 04, 2020 2:38 pm
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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Re: Press 1 campaign not going to agent
by williamconley » Wed Mar 04, 2020 2:50 pm
Turn off the remote agents. All of them.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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