Vicidial 9.0.1 AMD Problem

[bbakirtas]

hi i'm using vicidial 9.0.1. But i have too much amd connection.AMD working like %70.
Campaing Routing Extension: 8369
AMD Type: AMD
AMD send to Action: N





https://pasteboard.co/IY0zWyC.png

is it normal?
Note : Tested with vicibox 7 asterisk 11 better asterisk 13 for amd (%90 catch)

Vicibox 9.0.1
VERSION: 2.14-738a
BUILD: 200210-1628

[williamconley]

I am not sure what you are asking. Are you trying to ask if someone knows how you can avoid calling answering machines? Are you saying AMD (Answering Machine Detection) is taking up too much CPU? Something else?

[bbakirtas]

asterisk 13 is not good at detecting answering machines. too much answering machines connecting to agents 100 calls human 10 calls Answering Machine is it normal ? i tested with vici7 (asterisk 11) 100 calls 1 or 2 AA ( same adjustment vicibox 9)

[williamconley]

Using statistics to validate AMD is NOT valid. Record the calls. Check the recordings. See if the AMD results were accurate by checking those recordings. If you find that a later version of asterisk has less reliable AMD results by using that method, that's valid and worth talking about and troubleshooting.

Yes, it's a lot of work for someone to listen to 100 recordings to verify AMD vs Human Answer. But there really is no other way.

To be clear: Calling the same numbers does not mean that answering machines answered the same number of times on those numbers. Calling up people after the fact to see if they are human or machine still does not confirm that the original call was or was not the same result. Even if you ask ... people lie. LOL. Record the calls, check the calls. Check the status in Vicidial from that call against the actual call. Anything else is not worthy (IMHO).

[rasel]

asterisk 13 is not good at detecting answering machines. too much answering machines connecting to agents 100 calls human 10 calls Answering Machine is it normal ? i tested with vici7 (asterisk 11) 100 calls 1 or 2 AA ( same adjustment vicibox 9)

have you checked the asterisk conf settings to see if the values are the same or different?

[mflorell]

We just added a new campaign feature to allow you to define which AMD responses go to agents, overriding the default that will send all HUMAN and NOTSURE responses to agents,
https://twitter.com/vicidial_dev/status ... 0838106112

[bbakirtas]

i saw thanks

[bbakirtas]

how can i upgrade my vici any tutorial?

[williamconley]

Prep for upgrade:

Code: Select all

cd /usr/src/astguiclient/trunk
svn up
cat /usr/src/astguiclient/trunk/UPGRADE

Note that this will NOT change anything in use on your server. But WILL provide you with step-by-step instructions to upgrade to the latest version of Vicidial available at the moment you ran that command. Posting those instructions on this forum would be counterproductive, as they will change. But this method will always give you the Latest Instructions.