Agent Report of Live Calls Taken by Agent (itself)

[marcelo]

Marcelo Here

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Question 1) Do we have a report of "Live Calls Taken by Agent?"

Question 2) If yes, can it be seen from Agent screen as side info or pop up? Agent needs read and edit access to calls that went "Live," while working/pausing the campaign.

Please advise.

I think I am looking for is wht follows below, but generated by the Agent on its own "Agent window," and have the report refreshing as the Agent page reloads.


OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit) [DOWNLOAD]
# DATE/TIME LENGTH STATUS PHONE CAMPAIGN GROUP LIST LEAD HANGUP REASON
1 2019-10-28 12:02:40 6 CALLBK 415xxxxxxx QWERTY AGENT 101 69 AGENT
2 2019-10-28 11:56:30 41 CALLBK 415xxxxxxx QWERTY AGENT 101 66 AGENT
3 2019-10-28 11:54:52 8 DISMX 415xxxxxxx QWERTY AGENT 101 65 AGENT
4 2019-10-28 08:42:59 5 DNC 415xxxxxxx QWERTY AGENT 101 64 AGENT
5 2019-10-28 08:40:56 18 DNC 415xxxxxxx QWERTY AGENT 101 64 AGENT

So the Agent can click on the LEAD # and edit the lead.

Please advise.


************************ Post Editing

NEVER MIND

I have set the Agent:

Agent Call Log View Override: Y

Thanks everyone.

[williamconley]

Agent Call Log View is likely what you seek. Configured in User Groups and has an override option for each User as well.

You may want to look at activating ALL features for one user and user group (by creating a new user and creating a new user group and then modifying both of them for "everything" available), then log in as that user and see what you have available.

Remember: NEVER modify the ADMIN user group. Never modify your 6666 user by putting it into another user group. You can lock yourself out of the system ... or make certain features or items invisible permanently.