Call Listen and Barge issue

[mubeen]

Hi

I installed and configured vicidial with webrtc

ViciBox v.9.0.2
VERSION: 2.14-756a
BUILD: 200609-2257

In the Real-Time Main Report, I'm able to Listen to agent (suppose having extension 1000) on call but when I press on "Listen/Barge" to another agent (suppose having extension 1001) after that it dosen't change it to new agent (ext 1001), I keep listening to the first agent (ext 1000).

On CLI, I get

Code: Select all

[Jun 16 18:01:15]     -- Executing [144*076*xxx*xxx*08600057@default:1] Goto("Local/144*076*xxx*xxx*08600057@default-00000090;2", "default,08600057,1") in new stack
[Jun 16 18:01:15]     -- Goto (default,08600057,1)
[Jun 16 18:01:15]     -- Executing [08600057@default:1] Dial("Local/144*076*xxx*xxx*08600057@default-00000090;2", "IAX2/ASTblind:3Rk6NFuxgG47jbA@127.0.0.1:41569/68600057,55,To") in new stack
[Jun 16 18:01:15]     -- Called IAX2/ASTblind:3Rk6NFuxgG47jbA@127.0.0.1:41569/68600057
[Jun 16 18:01:15]     -- Accepting AUTHENTICATED call from 127.0.0.1:21909:
[Jun 16 18:01:15]     --        > requested format = ulaw,
[Jun 16 18:01:15]     --        > requested prefs = (ulaw|gsm),
[Jun 16 18:01:15]     --        > actual format = ulaw,
[Jun 16 18:01:15]     --        > host prefs = (ulaw),
[Jun 16 18:01:15]     --        > priority = mine
[Jun 16 18:01:15]     -- Call accepted by 127.0.0.1:41569 (format ulaw)
[Jun 16 18:01:15]     -- Format for call is (ulaw)
[Jun 16 18:01:15]     -- Executing [68600057@default:1] MeetMe("IAX2/ASTblind-12847", "8600057,Fmq") in new stack
[Jun 16 18:01:15]     -- IAX2/127.0.0.1:41569-1045 answered Local/144*076*xxx*xxx*08600057@default-00000090;2
[Jun 16 18:01:15]     -- Local/144*076*xxx*xxx*08600057@default-00000090;1 answered
[Jun 16 18:01:15]     -- Executing [105@default:1] Dial("Local/144*076*xxx*xxx*08600057@default-00000090;1", "SIP/105,60,") in new stack
[Jun 16 18:01:15]     -- Channel IAX2/127.0.0.1:41569-1045 joined 'simple_bridge' basic-bridge <38255b9e-67ab-4b5b-a3ca-30e5b4543b61>
[Jun 16 18:01:15]     -- Channel Local/144*076*xxx*xxx*08600057@default-00000090;2 joined 'simple_bridge' basic-bridge <38255b9e-67ab-4b5b-a3ca-30e5b4543b61>
[Jun 16 18:01:15]   == Using SIP RTP CoS mark 5
[Jun 16 18:01:15]     -- Called SIP/105
[Jun 16 18:01:15]     -- Local/144*076*xxx*xxx*08600057@default-00000090;1 requested media update control 26, passing it to SIP/105-00000072
[Jun 16 18:01:15]     -- SIP/105-00000072 is ringing
[Jun 16 18:01:15]     -- Got SIP response 486 "Busy Here" back from 182.176.118.54:33627
[Jun 16 18:01:15]     -- SIP/105-00000072 is busy
[Jun 16 18:01:15]   == Everyone is busy/congested at this time (1:1/0/0)
[Jun 16 18:01:15]     -- Executing [105@default:2] Goto("Local/144*076*xxx*xxx*08600057@default-00000090;1", "default,85026666666666105,1") in new stack
[Jun 16 18:01:15]     -- Goto (default,85026666666666105,1)
[Jun 16 18:01:15]     -- Executing [85026666666666105@default:1] Wait("Local/144*076*xxx*xxx*08600057@default-00000090;1", "1") in new stack
[Jun 16 18:01:15]   == SRTCP unprotect failed because of authentication failure
[Jun 16 18:01:16]   == SRTCP unprotect failed because of authentication failure
[Jun 16 18:01:16]   == SRTCP unprotect failed because of authentication failure
[Jun 16 18:01:16]   == SRTCP unprotect failed because of authentication failure
[Jun 16 18:01:16]   == Manager 'sendcron' logged off from 127.0.0.1
[Jun 16 18:01:16]     -- Executing [85026666666666105@default:2] VoiceMail("Local/144*076*xxx*xxx*08600057@default-00000090;1", "105,u") in new stack


[williamconley]

Hang up the phone.

[mubeen]

Well yes this is one way as it says user is busy but how to hangup call from admin panel?
I was using vici 8.0.1 without webrtc, in that we are able to just click listen for another user and another user, we didn't need to hangup the phone.

[williamconley]

hanging up the phone has nothing to do with a web page unless you are an agent. You are not an agent.

[mubeen]

I'm confused, you said hang up the phone, with webdialer we dont register extension, I think it automatically gets registered in background. How can admin listen or barge to another agents call?

I think I was not able to ask my question correctly, let me try explaining
When admin try to listen to an agent first time after logging in, he is successful but when he presses listen button for another agent popup window says call successful for extension but on CLI it says busy and the admin keeps listening to the first agent no matter for which extension he presses Listen button

[williamconley]

Use a soft phone. Press the hangup button. If you insist on using a webphone, you'll need to find the hangup button on that web phone.