ci calls

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

ci calls

Postby herrmann » Mon Nov 30, 2009 12:46 pm

I am trying to figure out the reports. Can someone give me a clear explanation between calls and cicalls. Thanks.
herrmann
 
Posts: 1
Joined: Mon Nov 30, 2009 12:43 pm

Postby mflorell » Mon Nov 30, 2009 3:55 pm

CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re:

Postby ghernandez » Tue Jun 30, 2020 11:48 am

mflorell wrote:CI Calls are "Customer Interaction" or the calls that are statused as Human Answered calls.



Good Stuff.
ghernandez
 
Posts: 46
Joined: Thu Jul 04, 2019 7:01 am


Return to Support

Who is online

Users browsing this forum: No registered users and 117 guests