All installation and configuration problems and questions
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by amit1bhatt » Thu Jul 23, 2020 6:57 pm
Hello ViciDial Team,
i have ready and working setup of vicibox9 and i am using for incoming calls only .
is there any chance i can reject calls if there is no agent available for calls, currently calls going on Hold and i don't want to put my caller on hold .
let me know if you there in-build setting for this.
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amit1bhatt
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by mflorell » Thu Jul 23, 2020 7:33 pm
Yes of course, there is more than one setting that can achieve this.
Have you read the Manager Manual?
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mflorell
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by Kabis » Fri Jul 24, 2020 9:32 am
There will be an option no agent no queue in ingroup. Please read it out.
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
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Kabis
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