Real time report does not show agent time

[adoman22]

Hi all,

I am running the following
vicibox 9
version 2.14-762a
build 300711-1822
asterisk 13.34.0-vici
svn version 3267

The issue I am running into, is when i look at the agent real time report there are no times on any of the agents. So i can not see how long an agent is paused, in a a call, in dispo, etc. It just says 00:00.

The wierd thing is sometimes we have agents forget to log out and so when i go back and check the real time screen at night there might be 2 or 3 agents still logged in and now they have the time showing for them. But this never happens during the day, only at night.

Any thoughts would be greatly appreciated.

[mflorell]

There is a timezone mismatch in one of these on one of you servers:
- Linux timezone
- PHP timezone
- MySQL timezone

[adoman22]

thanks for posting. It looks like it is fixed. The issue was the php default timezone was blank. So I went into the php.ini file and made the default time zone the same as the server and started working. Thanks again

[mflorell]

no problem, thanks for the post-back with your fix!