Fill custom field in agent form from AGI

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Fill custom field in agent form from AGI

Postby ozapien » Thu Jul 09, 2020 3:34 pm

Hi guys,

I'm trying to deploy the next:
1.- Incoming call is delivered into call menu
2.- Call menu send the user to an AGI
3.- The agi request the user to enter some pin
4.- The agi validate and get user infomration thgrouth API call to our backend.

From here is where I'm having problems:
I have a custom fields in one list. On the DID I setup "In-Group List ID" & "Filter In-Group List ID" with this list ID, as well in the campaign I setup "Get Call Launch" to launch the form
5.- I need to fill the list custom fields, transfer the call to the in-group, all of this from the AGI.


Hopefully you can helpme with this

Thanks regards!
ozapien
 
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Re: Fill custom field in agent form from AGI

Postby williamconley » Fri Aug 28, 2020 10:31 am

In the Modify DID page there is a value for "Ingroup Call Handle Method". In that list of options are several that start with VIDPROMPT. Steal the code from that script.
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