I am facing some problem with outbound campaign no live call

[abhiupadhyayy]

Hi all I am new on vicidial and I am still learning I have recently installed vicidial v9.
I was trying to test so I made outbound campaign where I was trying only with one agent so
As create campaign:
1: I create campaign with dial mode ratio
2: I create list
3: then I load 5000 thousand numbers into same campaign.
dialing from india to usa.

but when agent logged in there is no call is showing means no live calls
and yes campaign and list is active.

I am new on vici dial
please help me where I was wrong and help me
thanks

[carpenox]

Did you setup a carrier?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Start at page one of the FREE version of the Vicidial Manager's Manual. Do NOT skip any pages. Work your way through until it does everything you need. Do not skip any pages.

IF you hit a snag, post here the expected results, the real results, and any configuration options you think are relevant. If calls are involved, post the asterisk CLI output from a single example call with NO other traffic in the system. Not 3000 lines of unrelated output, just one call from beginning to end. Also post the manual version, page, and line number where you are so we know exactly what should be happening.

No need to "just figure all this out" on your own. That can take months. It's Very Fast if you just start at page one of the manual (from the store at EFLO.net, free version!) and do not skip anything.

The only problem for most people is the Carrier configuration (which is why carpenox went straight there, lol).

Happy Hunting!

[abhiupadhyayy]

Did you setup a carrier?

Yes I did the sip configuration.

[carpenox]

theres more to it than that, did you PURCHASE channels? Is it live and working? is your dialplan and carrier config setup correctly? is it IP allow or registration string access? Have you been able to make any calls from it? You should definitely read the manual as Bill suggested.

-Nox

[abhiupadhyayy]

theres more to it than that, did you PURCHASE channels? Is it live and working? is your dialplan and carrier config setup correctly? is it IP allow or registration string access? Have you been able to make any calls from it? You should definitely read the manual as Bill suggested.

-Nox

I was trying to dial outbound calls yes my dialplan is setup when i make a call its not going through once I dial a number immediate call disconnect.

Account Entry:
[Phonix]
disallow=all
allow=ulaw
allow=alaw
type=friend
host=148.2x.xx.xxx
canreinvite=no
insecure=very
qualify=yes
nat=yes

exten => _7878X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _7878X.,n,Set(CALLERID(num)=${EXTEN:4:7}${RAND(1001,9999)})
exten => _7878X.,n,Dial(SIP/Phonix/${EXTEN:4})
exten => _7878X.,n,Hangup()

thanks for reply
I really appreciate

[williamconley]

A single example of a call from the Asterisk Command Line will likely tell us the story. If there is no activity on the asterisk CLI, then your "Dialplan Entry" is not matching your numbers being dialed. It's usually a good idea to set up an "s" extension to catch those and kill them, at least that way you'll see them in the CLI.

[abhiupadhyayy]

A single example of a call from the Asterisk Command Line will likely tell us the story. If there is no activity on the asterisk CLI, then your "Dialplan Entry" is not matching your numbers being dialed. It's usually a good idea to set up an "s" extension to catch those and kill them, at least that way you'll see them in the CLI.

Thank you so much it resolved
Thank you all

[carpenox]

what was the issue? share your solution in case someone else may have that problem.