Hi Support,
Can we grab back the call once we have transfer to the other agent?
Situation :
Agent A received call and do the transfer call to the Agent B using AGENTDIRECT in group. But the Agent B was on call, It is possible the Agent A can get back the call? If yes, what is the setting we can change it?
Thank You in advance.
Transfer agent to agent use AGENTDIRECT - Grab Back
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Transfer agent to agent use AGENTDIRECT - Grab Back
by ramizuabhalim » Mon Dec 28, 2020 3:56 am
- ramizuabhalim
- Posts: 97
- Joined: Sat Dec 07, 2019 11:14 am
Re: Transfer agent to agent use AGENTDIRECT - Grab Back
by carpenox » Mon Dec 28, 2020 9:40 am
check out this setting in the phone itself:
Alma Linux 9.4 | SVN Version: 3890 | DB Schema Version: 1721 | Asterisk 18.21.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
- carpenox
- Posts: 2428
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
Re: Transfer agent to agent use AGENTDIRECT - Grab Back
by ramizuabhalim » Tue Dec 29, 2020 2:48 am
Hi Carpenox,
Thank for you suggestion. With this feature, Agent A can take back the transfered call?
How can do that?
I sorry to trouble you.
Thank for you suggestion. With this feature, Agent A can take back the transfered call?
How can do that?
I sorry to trouble you.
- ramizuabhalim
- Posts: 97
- Joined: Sat Dec 07, 2019 11:14 am
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