Dialing Stop due to Transfer

[PJ111288]

Hi Guys,

I am experiencing a weird issue with vicidial that with more than 20 agents when I trying to make the transfer to an external number so the dialer stops dialing. and i have tested this in multiple locations because initially, I thought this could be the reason my internet is being choked due to load. But I was wrong so I found that due to null channels in the auto_call table is full. I run a cron to remove these channels which are more than 100 sec but still I am facing the same issue. also, no issue when only predictive dialing is on but as I said above when trying to transfer the issue arisen and the dialer stops dialing.

Can anyone experienced the same issue and have any solution?

Raysoloman installation guide used to install this vicidial

Centos 6.10
Asterisk Version:13.21
Max Trunks:500
Max Calls per Second:1000
Version: 2.14b0.5
SVN Version: 0
DB Schema Version: 1608
Max FILL Calls per Second: 200

No dialing in asterisk CLI console and server load is maxed 4 to 5.

any other details anyone needs so please ask.

[carpenox]

Max Calls per Second:1000 ???/ ummm seems awfully high

[PJ111288]

Hi Carpenox,

Hope you are doing well.

yes. i have set 200,300,500 even but same issue. Could you please advise why is it?

Thanks,
AS

[PJ111288]

Even the same issue on downgrade version

Centos 6.10
Asterisk 1.8.23.0-vici
Version: 2.13rc1
SVN Version: 0
DB Schema Version: 1479
Max Trunks:500
Max Calls per Second:500

[PJ111288]

Anyone can help with this?

Many Thanks.

[carpenox]

how many channels does your provider give you? maybe youare trying to force too many calls

[PJ111288]

No channel restrictions here. or i would say channels approx 800 to 1000 as we have multiple providers. Also when the dialing stops so no attempts of any call or hit in the CLI console. In real-time report shows that No live calls while agents are on ready mode and Dialable leads and leads in the hopper are available.
agents >>> 15 to 20
Dial Level Max 3

[carpenox]

I would need to see the CLI in asterisk during a transfer and afterwards, if you have anydesk or eamviewer i can watch while you show me what happens, hit me on on skype

[PJ111288]

Sure i'll, and also I ll try to capture CLI logs if in case i miss you to ping on skype.