Ring Group in Vicidial

[zenithbsolutions]

Hi,

I have a requirement where inbound calls of a DID should reach a couple of Extensions / Phones directly without agent login. So I was hoping if we can create a Ring group and add all the extensions to it and route the inbound DID to reach the ring group just like a PBX.

Kindly guide me how to achieve it.

Vicidial Scratch Installation in Centos 7, Asterisk 11.22.0-vici

VERSION: 2.14-787a
BUILD: 210211-1145
© 2020 ViciDial Group

[carpenox]

why wouldnt remote agents work for that?

[zenithbsolutions]

Do you meant that we create a remote agent individually and then configure them in SIP Phones directly ?

[carpenox]

create a remote agent for each person and add them to an ingroup, the DID can route to the ingroup

[mjohn425]

One limitation I've run into using remote agents is that they are physically represented in vicidial as single users so if you have a large call centre you have to add multiple remote agents and then add them to an ingroup. This gets painful trying to determine how many "lines (read remote agents)" you'll need to activate, then on top of this they also appear in the reports (which can obviously be filtered out but it frustrating). For these situations we tend to prefer creating a quick transfer preset and create a relevant entry in the dialplan such as:

exten => 174282,1,NoOp(Thank god for Vicidial)
exten => 174282,n,Dial(SIP/100&SIP/101&SIP/102,,tToR)
exten => 174282,n,Hangup

This way, all agents get the call and there is no limit on the amount of calls that can go to that extension. Just note, this will not appear on any agent reports or appear in any transfer logs.