first call not coming on login to agent page

[cromerorey]

Hi we have a VICIBOX express Installation in a VM over proxmox.

Vicibox 8.1
VERSION: 2.14-717a
BUILD: 190724-1603
Version: 2.14b0.5
SVN Version: 3130
DB Schema Version: 1574
DB Schema Update Date: 2019-08-06 09:59:20

The system was operate yesterday correcty but today when the agent login, the system not dial to extension softphone. The agents are using zoiper as softphone and the extensión and its are registered.

130/130 192.168.51.160 D Yes Yes 39070 OK (6 ms)
132/132 192.168.51.124 D Yes Yes 41434 OK (3 ms)
ISSABEL 192.168.51.20 Yes Yes 5060 OK (1 ms)
teleone/10027542169 65.196.184.121 Yes Yes 5060 OK (89 ms)

i can make call from soft phone but when login to agent web page soft phone is not ringing can any one help me to sort out this.


Regards

[carpenox]

sure, hit me up on skype , info in sig