In the realtime report (text & html) for a Manual_Inbound campaign, the status should be INCALL but remains as DIAL instead for agents doing manual outbound calls.
This error cropped up suddenly where it was previously working fine.
vicidial_auto_calls.uniqueid is not being populated. The error automatically resolved if we insert the uniqueid (from the call_log table).
Please advise how I can troubleshoot the issue.
Vicidial verion info is:
VERSION: 2.14-833a
BUILD: 211106-1500
on Asterisk 13.29.2-vici installed by Scratch Install on Slackware 14.2.
Thanks!
Realtime report status error
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Realtime report status error
by pbxcraft » Thu Nov 25, 2021 9:05 am
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Re: Realtime report status error
by callcentertech » Mon Dec 13, 2021 1:58 pm
Kindly post more technical details on your vicidial instance..
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Fully Automated VICIdial Installer https://www.callcentertech.net/vicifast/
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