Your session has been disabled

[mark.robinson]

Can anyone please assist?
I have managed to change the permission sand ownership on my /var/lib/mysql & /var/lib/mysql/asterisk directories.
I can access admin side of vicidial, without any issues, reporting, lists, campaigns all work, however the agents cannot log in.
They get the error Your Session has been disabled.
I have ran mysqlcheck and the databases show as follows:

asterisk.audio_store_details OK
asterisk.call_log OK
asterisk.call_log_archive OK
asterisk.callcard_accounts OK
asterisk.callcard_accounts_details OK
asterisk.callcard_log OK
asterisk.cid_channels_recent OK
asterisk.conferences OK
asterisk.contact_information OK
asterisk.custom_101 OK
asterisk.dialable_inventory_snapshots OK
asterisk.groups_alias OK
asterisk.inbound_email_attachments OK
asterisk.inbound_numbers OK
asterisk.live_channels
note : The storage engine for the table doesn't support check
asterisk.live_inbound OK
asterisk.live_inbound_log OK
asterisk.live_sip_channels
note : The storage engine for the table doesn't support check
asterisk.nanpa_prefix_exchanges_fast OK
asterisk.nanpa_prefix_exchanges_master OK
asterisk.nanpa_wired_to_wireless OK
asterisk.nanpa_wireless_to_wired OK
asterisk.park_log OK
asterisk.parked_channels
note : The storage engine for the table doesn't support check
asterisk.parked_channels_recent OK
asterisk.phone_favorites OK
asterisk.phones OK
asterisk.phones_alias OK
asterisk.recording_log OK
asterisk.recording_log_archive OK
asterisk.recording_log_deletion_queue OK
asterisk.routing_initiated_recordings OK
asterisk.server_performance OK
asterisk.server_updater
note : The storage engine for the table doesn't support check
asterisk.servers OK
asterisk.system_settings OK
asterisk.twoday_call_log OK
asterisk.twoday_recording_log OK
asterisk.twoday_vicidial_agent_log OK
asterisk.twoday_vicidial_closer_log OK
asterisk.twoday_vicidial_log OK
asterisk.twoday_vicidial_xfer_log OK
asterisk.user_call_log OK
asterisk.user_call_log_archive OK
asterisk.vicidial_admin_log OK
asterisk.vicidial_agent_log OK
asterisk.vicidial_agent_log_archive OK
asterisk.vicidial_agent_skip_log OK
asterisk.vicidial_agent_sph OK
asterisk.vicidial_ajax_log OK
asterisk.vicidial_amm_multi OK
asterisk.vicidial_api_log OK
asterisk.vicidial_api_log_archive OK
asterisk.vicidial_api_urls OK
asterisk.vicidial_api_urls_archive OK
asterisk.vicidial_areacode_filters OK
asterisk.vicidial_asterisk_output OK
asterisk.vicidial_auto_calls
note : The storage engine for the table doesn't support check
asterisk.vicidial_automated_reports OK
asterisk.vicidial_avatar_audio OK
asterisk.vicidial_avatars OK
asterisk.vicidial_call_menu OK
asterisk.vicidial_call_menu_options OK
asterisk.vicidial_call_notes OK
asterisk.vicidial_call_notes_archive OK
asterisk.vicidial_call_time_holidays OK
asterisk.vicidial_call_times OK
asterisk.vicidial_callbacks OK
asterisk.vicidial_callbacks_archive OK
asterisk.vicidial_campaign_agents OK
asterisk.vicidial_campaign_cid_areacodes OK
asterisk.vicidial_campaign_dnc OK
asterisk.vicidial_campaign_hotkeys OK
asterisk.vicidial_campaign_hour_counts OK
asterisk.vicidial_campaign_hour_counts_archive OK
asterisk.vicidial_campaign_server_stats
note : The storage engine for the table doesn't support check
asterisk.vicidial_campaign_stats OK
asterisk.vicidial_campaign_stats_debug OK
asterisk.vicidial_campaign_statuses OK
asterisk.vicidial_campaigns OK
asterisk.vicidial_campaigns_list_mix OK
asterisk.vicidial_carrier_hour_counts OK
asterisk.vicidial_carrier_hour_counts_archive OK
asterisk.vicidial_carrier_log OK
asterisk.vicidial_carrier_log_archive OK
asterisk.vicidial_chat_archive OK
asterisk.vicidial_chat_log OK
asterisk.vicidial_chat_log_archive OK
asterisk.vicidial_chat_participants OK
asterisk.vicidial_cid_groups OK
asterisk.vicidial_closer_log OK
asterisk.vicidial_closer_log_archive OK
asterisk.vicidial_comments OK
asterisk.vicidial_conf_templates OK
asterisk.vicidial_conferences OK
asterisk.vicidial_configuration OK
asterisk.vicidial_country_iso_tld OK
asterisk.vicidial_cpd_log OK
asterisk.vicidial_custom_cid OK
asterisk.vicidial_custom_leadloader_templates OK
asterisk.vicidial_custom_reports OK
asterisk.vicidial_daily_max_stats OK
asterisk.vicidial_daily_ra_stats OK
asterisk.vicidial_dial_log OK
asterisk.vicidial_dial_log_archive OK
asterisk.vicidial_did_agent_log OK
asterisk.vicidial_did_agent_log_archive OK
asterisk.vicidial_did_log OK
asterisk.vicidial_did_ra_extensions OK
asterisk.vicidial_dnc OK
asterisk.vicidial_dnc_log OK
asterisk.vicidial_dnccom_filter_log OK
asterisk.vicidial_dnccom_scrub_log OK
asterisk.vicidial_drop_lists OK
asterisk.vicidial_drop_log OK
asterisk.vicidial_drop_log_archive OK
asterisk.vicidial_drop_rate_groups OK
asterisk.vicidial_dtmf_log OK
asterisk.vicidial_email_accounts OK
asterisk.vicidial_email_list OK
asterisk.vicidial_email_log OK
asterisk.vicidial_extension_groups OK
asterisk.vicidial_filter_phone_groups OK
asterisk.vicidial_filter_phone_numbers OK
asterisk.vicidial_grab_call_log OK
asterisk.vicidial_hopper
note : The storage engine for the table doesn't support check
asterisk.vicidial_html_cache_stats OK
asterisk.vicidial_inbound_callback_queue OK
asterisk.vicidial_inbound_callback_queue_archive OK
asterisk.vicidial_inbound_dids OK
asterisk.vicidial_inbound_group_agents OK
asterisk.vicidial_inbound_groups OK
asterisk.vicidial_inbound_survey_log OK
asterisk.vicidial_inbound_survey_log_archive OK
asterisk.vicidial_ingroup_hour_counts OK
asterisk.vicidial_ingroup_hour_counts_archive OK
asterisk.vicidial_ip_list_entries OK
asterisk.vicidial_ip_lists OK
asterisk.vicidial_ivr OK
asterisk.vicidial_ivr_response OK
asterisk.vicidial_language_phrases OK
asterisk.vicidial_languages OK
asterisk.vicidial_lead_filters OK
asterisk.vicidial_lead_recycle OK
asterisk.vicidial_lead_search_log OK
asterisk.vicidial_lead_search_log_archive OK
asterisk.vicidial_list OK
asterisk.vicidial_list_alt_phones OK
asterisk.vicidial_list_pins OK
asterisk.vicidial_list_update_log OK
asterisk.vicidial_lists OK
asterisk.vicidial_lists_custom OK
asterisk.vicidial_lists_fields OK
asterisk.vicidial_live_agents OK
asterisk.vicidial_live_chats OK
asterisk.vicidial_live_inbound_agents OK
asterisk.vicidial_log OK
asterisk.vicidial_log_archive OK
asterisk.vicidial_log_extended OK
asterisk.vicidial_log_extended_archive OK
asterisk.vicidial_log_noanswer OK
asterisk.vicidial_log_noanswer_archive OK
asterisk.vicidial_manager OK
asterisk.vicidial_manager_chat_log OK
asterisk.vicidial_manager_chat_log_archive OK
asterisk.vicidial_manager_chats OK
asterisk.vicidial_manager_chats_archive OK
asterisk.vicidial_manual_dial_queue OK
asterisk.vicidial_monitor_calls OK
asterisk.vicidial_monitor_log OK
asterisk.vicidial_music_on_hold OK
asterisk.vicidial_music_on_hold_files OK
asterisk.vicidial_nanpa_filter_log OK
asterisk.vicidial_nanpa_prefix_codes OK
asterisk.vicidial_outbound_ivr_log OK
asterisk.vicidial_outbound_ivr_log_archive OK
asterisk.vicidial_override_ids OK
asterisk.vicidial_pause_codes OK
asterisk.vicidial_phone_codes OK
asterisk.vicidial_postal_codes OK
asterisk.vicidial_process_log OK
asterisk.vicidial_process_trigger_log OK
asterisk.vicidial_process_triggers OK
asterisk.vicidial_qc_agent_log OK
asterisk.vicidial_qc_codes OK
asterisk.vicidial_recording_access_log OK
asterisk.vicidial_remote_agent_log OK
asterisk.vicidial_remote_agents OK
asterisk.vicidial_report_log OK
asterisk.vicidial_rt_monitor_log OK
asterisk.vicidial_rt_monitor_log_archive OK
asterisk.vicidial_screen_colors OK
asterisk.vicidial_screen_labels OK
asterisk.vicidial_scripts OK
asterisk.vicidial_server_carriers OK
asterisk.vicidial_server_trunks OK
asterisk.vicidial_session_data OK
asterisk.vicidial_settings_containers OK
asterisk.vicidial_shifts OK
asterisk.vicidial_state_call_times OK
asterisk.vicidial_stations OK
asterisk.vicidial_status_categories OK
asterisk.vicidial_status_groups OK
asterisk.vicidial_statuses OK
asterisk.vicidial_territories OK
asterisk.vicidial_timeclock_audit_log OK
asterisk.vicidial_timeclock_log OK
asterisk.vicidial_timeclock_status OK
asterisk.vicidial_tts_prompts OK
asterisk.vicidial_url_log OK
asterisk.vicidial_url_multi OK
asterisk.vicidial_urls OK
asterisk.vicidial_user_closer_log OK
asterisk.vicidial_user_groups OK
asterisk.vicidial_user_list_new_lead OK
asterisk.vicidial_user_log OK
asterisk.vicidial_user_territories OK
asterisk.vicidial_user_territory_log OK
asterisk.vicidial_users OK
asterisk.vicidial_vdad_log OK
asterisk.vicidial_voicemail OK
asterisk.vicidial_webservers OK
asterisk.vicidial_xfer_log OK
asterisk.vicidial_xfer_log_archive OK
asterisk.vicidial_xfer_presets OK
asterisk.vicidial_xfer_stats OK
asterisk.vtiger_rank_data OK
asterisk.vtiger_rank_parameters OK
asterisk.vtiger_vicidial_roles OK
asterisk.web_client_sessions
note : The storage engine for the table doesn't support check
asterisk.www_phrases OK
mysql.columns_priv OK
mysql.db OK
mysql.event OK
mysql.func OK
mysql.general_log
Error : You can't use locks with log tables.
status : OK
mysql.help_category OK
mysql.help_keyword OK
mysql.help_relation OK
mysql.help_topic OK
mysql.host OK
mysql.ndb_binlog_index OK
mysql.plugin OK
mysql.proc OK
mysql.procs_priv OK
mysql.servers OK
mysql.slow_log
Error : You can't use locks with log tables.
status : OK
mysql.tables_priv OK
mysql.time_zone OK
mysql.time_zone_leap_second OK
mysql.time_zone_name OK
mysql.time_zone_transition OK
mysql.time_zone_transition_type OK
mysql.user OK
test.dbd_mysql_t30 OK

Can anyone let me know the permissions and owners of the above directories please?

[carpenox]

what does "screen -ls" show?

[callcentertech]

Restore it.
"I have managed to change the permissions and ownership on my /var/lib/mysql & /var/lib/mysql/asterisk directories."

If possible, do a mariadb force db repair and see if that works.

Make sure you have 11 screen or more. Keep an eye on asterisk process or simply check the logs for last hour.

Also enable sip debug and send the cli output just after the agent logs in the system..