Predictive Not Working

[Ikram_Ali]

Hi,
I copied the DB from A Vicidial to B Vicidial server, everything looks great but Predictive Dialing not working. I googled a lot but no luck, even in asterisk cli there is nothing.

When I choose Manual as Dialing Method, it's working, even Inbound and Manual outbound also working fine but predictive not.

> 0x7fd130009ca0 -- Strict RTP learning complete - Locking on source address 122.160.30.213:32395
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
localhost*CLI>
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
localhost*CLI>

Here is the configuration of my B server.

Admin Version: VERSION:
2.14-853a
BUILD: 220328-1420
© 2022 ViciDial Group

Agent Login Version: VERSION: 2.14-658c BUILD: 220310-0935

[root@localhost ~]# cat /etc/redhat-release
CentOS Linux release 7.9.2009 (Core)
[root@localhost ~]#
[root@localhost ~]# cat /usr/src/astguiclient/trunk/version
2.14b0.5

Asterisk: 13.29.2

System Settings:
Version: 2.14b0.5
SVN Version: 3594
DB Schema Version: 1657

Can somebody help me out please...!!!

[Ikram_Ali]

Can somebody give a light on the same.

[carpenox]

Ill try to take a look today

[Ikram_Ali]

Ill try to take a look today

Hi Carpenox, thanks for your reply, now I shut down this machine. I will ask help again if there will be any.

[williamconley]

When you move the DB there are some concerns:

Does the cron user have permissions on the new db server to make requests from all the dialers and web servers IP addresses? Easily verified from the CLI of each server. Same concept for the custom user (for Custom Fields in lists, since this user must have the ability to create/drop/edit tables).

Did you shut down the original DB server? Or just move the DB?

Are the screens still running on all dialers? Especially the screens that Must be on One (and only one) server?