Since last year i have been debugging an issue that is driving me crazy. I have a Cluster for 90% inbound - 10% outbound, 100 agents with the following servers:
1 x Database
1 x Load Balancer / Archive Server
2 x Web Server
4 x Phone Servers
VERSION: 2.14-837a BUILD: 211215-1806
Everything is working perfect, except that i need to change to a different carrier. The new carrier is causing "Synchronization time error"
It doesn't make any sense to me, since the error is clusters wide, even when i have only enabled the new carrier on a test campaign, but as long as i received calls from the new carrier, I start having the SYNC ERROR across all my campaigns.
My phone servers does not have public IP and I guess maybe there was a NAT issue or something network related with the issue, so I decided to use a SIP gateway connected to the carrier with public IP and send the calls to my phone servers using the gateway as a proxy, but this also triggers the SYNC ERROR
I'm lost already, is very hard to debug since the problem only happens when there is traffic but if I try to debug while there is traffic I will be affecting production.
Do you have any idea on why this may be occurring or any idea on how to safely debug this?
BTW The carrier is Telnyx, i have work with them before, but not on this site.