Call without agent

[krloskmarillo]

Hello community.

The call is incoming and in the system recording, the tone is heard when the call is assigned to an agent, the caller speaks for 2 minutes and then the tone is heard again when it is assigned to an agent and now if the call was answered.

It would seem that the agent had a mute but when I heard the assignment tone to the agent, I knew that it was not this way.

Is this abnormal or part of some campaign setup?

Thank you very much for your help.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Seems likely that the call was transferred. Also try turning up the volume, maybe you just couldn't hear the agent. Mostly, however, since we have no idea how your system was installed or what version you are using and you provided no logs ... we're working without any real information. What was the disposition on the call? What do the Vicidial logs say happened with/during this call? What was the call path? In from a DID to a Call Menu then to an Ingroup and an agent? Logs are useful.