I have enabled custom fields and also added fields as per my need. But im not being able to see the fields in the agent screen when dialing(manual/Auto). How to do it?
Environment :
Vicibox-9
VERSION: 2.14-869a
BUILD: 221021-1038
Custom Fields
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Custom Fields
by Zaraab » Sat Dec 10, 2022 9:40 am
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Re: Custom Fields
by jamiemurray » Tue Dec 13, 2022 7:01 pm
You'll find the custom fields on the FORM tab of the agent client.
You can optionally set the campaign/ingroups to automatically launch that screen when agents receive a call by setting the Get Call Launch value to FORM on the appropriate campaigns and/or ingroups.
You can optionally set the campaign/ingroups to automatically launch that screen when agents receive a call by setting the Get Call Launch value to FORM on the appropriate campaigns and/or ingroups.
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