Callbacks from different campaigns

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Callbacks from different campaigns

Postby vlk » Thu Nov 29, 2007 12:41 pm

hello everyone

we've been using vicidial+astguiclient for a couple of weeks and it feels great.

We're experiencing a weird behaviour. The callback view shows all the callbacks for the current user, even those from different campaigns. If they are called things go really messy. User will be showed wrong dispo choices (as they're from the current campaign instead of the original one), and if using an external web form after the disposition, the will be directed to the wrong one. And in the end the called-back lead changes campaign, as it was worked when logged on a different campaign.

Are we doing something wrong.
Anyone had this problem before?

Thank you in advance.

Virtual Link sas
vlk
 
Posts: 4
Joined: Thu Nov 29, 2007 12:21 pm

Postby mflorell » Thu Nov 29, 2007 8:29 pm

Thanks for posting, this is a bug and it will be fixed in SVN the next time I commit and for the next 2.0.4 beta release.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Thanks

Postby vlk » Fri Nov 30, 2007 11:26 am

That would be greatly appreciated.

For those who can't wait here is how we solved this issue:
in vdc_db_query.php find the actions for CalLBacKLisT and CalLBacKCounT, then just add
Code: Select all
 AND campaign_id='$campaign'
in both SQL queries.
vlk
 
Posts: 4
Joined: Thu Nov 29, 2007 12:21 pm


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 101 guests