Quality Control Module - VDAD addition?
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Quality Control Module - VDAD addition?
by carpenox » Tue Nov 28, 2023 2:44 pm
Hey Matt I think this may be a question only you can answer, but how can I get statuses dispo'd by VDAD thru AGI to be included in quality control numbers?
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Re: Quality Control Module - VDAD addition?
by mflorell » Tue Feb 20, 2024 8:36 am
QC is based on the vicidial_agent_log, so only agent-handled calls will be eligible for QC review as it is currently written.
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Re: Quality Control Module - VDAD addition?
by carpenox » Tue Mar 05, 2024 7:57 am
damn ok, thank you, how many hours to get it included?
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Re: Quality Control Module - VDAD addition?
by mflorell » Tue Mar 05, 2024 8:23 am
Not really sure, we'll need to do a code review to figure out everything that would need to be changed. Send an email to <support@vicidial.com> with the full requirements for the change and we can get that back to you.
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