Callbacks use the original caller ID and not the current one

[jkidd]

We have a blocked CID at the telco level and had to update campaigns to use a new outbound CID (this happens semi-regularly)

The issue we have is callbacks use their original CID from the initial call so are still blocked and don't use the new CID set in the campaign details page.

I'm just wondering where this function exists and if it's a setting that can be changed?

Thanks as always!

VERSION: 2.14-871a
BUILD: 221230-2231
Revision: 3703
Asterisk Version: 13.38.3-vici
Cluster vicibox install

1 DB server, 8 Web / Diallers

[mflorell]

That's not how it should be working, the CID is not tied to a callback, although you are using old vulnerable code from 2022 and should definitely upgrade your system.

[williamconley]

We have a blocked CID at the telco level and had to update campaigns to use a new outbound CID (this happens semi-regularly)

The issue we have is callbacks use their original CID from the initial call so are still blocked and don't use the new CID set in the campaign details page.

I'm just wondering where this function exists and if it's a setting that can be changed?

This is a little unclear.

1) When you say the telco blocked the CID: Do you refer to inbound calls, outbound calls or both? As in, if you attempt to call someone using that number as the outbound CID, they will block the outbound call, but will the telco also block inbound calls to that number? (Which would be odd: Generally you would just terminate the DID, those calls would no longer arrive at the Telco and of course no longer arrive at your system as they never even got to the telco).

2) Based on your statement, it sounds like previously called leads are dialing the number in their phones from the previous days/weeks calls. Which is normal: Not everyone calls back immediately. That's also why we generally keep DIDs for a few days before giving them up, in case someone calls back.

3) What feature is it you seek, specfically: Do you want to forward calls from the previous outbound CID when late callbacks occur to the new CID? I'm not really sure what you're asking there.

Vicidial has CID blacklisting based on the CID of the caller, and it has DID routing based on the number the Lead dialed to get to your phone system. But both of those require the call to land on the dialer for Vicidial to make those decisions. Blocking at the carrier can't be solved by a system that never gets the call.

Not sure if I'm guessing in the right zone or if I'm way off. LOL