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karlb wrote:Yes, once the outbound call reaches the agent ingroup, that ingroup has a 3 second drop wait, which then goes to a call menu. It is these calls that go to the call meny that 1) Do not get counted in a Inbound Report "DROP" counts and 2) Do not get counted toward the outbound campaign drop counts.
williamconley wrote:karlb wrote:Yes, once the outbound call reaches the agent ingroup, that ingroup has a 3 second drop wait, which then goes to a call menu. It is these calls that go to the call meny that 1) Do not get counted in a Inbound Report "DROP" counts and 2) Do not get counted toward the outbound campaign drop counts.
And for further clarification: Why 3 seconds? Have you tried other values to see if this changes the results?
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