Press1 Campaign - On Hook Agent - Need Webform Pop

[TroyD]

Hello, its been a while, just installed a single server POC for a Press1 Style Campaign.
Server installed on 12-21-23 VICIBOX
VERSION: 2.14-721a
BUILD: 191015-1620

All good, everything seems to work as tested, however I am stuck trying to figure out a solution to getting a popup
for a Press 1 Campaign, when the agent's phone is in On hook mode.

I set the survey transfer mode to Extension and that works well except there is no popup for the agent. This would be the desired result.

Also set the transfer mode to AGENT_EXTEN and that will deliver the callee into a conf room all by themselves as the agent phone is in on hook mode, so there is no agent in the conference. But the webform is popped.

Is there a way to have the agent screen still popup the webform when the survey transfer mode is EXTENSION? This would be great! Just not finding the correct config I suppose. Any suggestions.

In essence, I need the agent to log in to start the survey campaign and be able to do other tasks while awaiting any press 1 call.. once pressed, his phone rings and he can take that call with the callee info on the webform that is popped up.

Thanks in advance!

[carpenox]

Check out the agent and non agent apis

[TroyD]

Check out the agent and non agent apis

I use it in the webform that Im trying to pop for disposition, etc.

I was hoping there was an easier way to do this without a bunch of customization.

[carpenox]

use the send_notification function on agent api in the start call url

[TroyD]

use the send_notification function on agent api in the start call url

ahh, ill have to take a look at that! Thanks for the suggestion!!

[TroyD]

use the send_notification function on agent api in the start call url

ahh, ill have to take a look at that! Thanks for the suggestion!!

Nice feature but after looking at the api doc, seems that it has no ability to launch the webform, might be able to put a link in the agent screen however that can pop up the screen that I need.. might be a workaround for now.


UPDATE: tested the feature by creating a php page that would get the server variable from the dialer page that was posted (vendor_lead_code) and then reposted to the API with the correct parameters for notifications and unfortunately it does not popup on the start of the call when the transfer method is extension. It works if i invoke it manually, however something about the phone being on-hook stops this from working when the transfer mode is Extension.

Still digging. If anyone else has any suggestions ill give it a go, otherwise it will be a new feature that we pay for! lol

[carpenox]

U tried it in the start call url?

[TroyD]

U tried it in the start call url?

I did indeed, it does not seem to fire the notification.

Set like this: VARhttp://192.168.1.223/press1logic.php ... _code--B--

the press1logic.php grabs the posted vendor_lead_code, stores it in a variable then posts the data to the api.

If i call it manually, it will fire the notification, confetti and also an embeded href link in message dialog box that links to the CRM record.

Thanks for your input however! it is very much appreciated! - Just noticed that you are in my neck of the woods.. I'm in Plantation, Fl.

[carpenox]

Reach out to me via one of the methods in my signature I'll help you figure it out

[williamconley]

I set the survey transfer mode to Extension and that works well except there is no popup for the agent.

There is NO agent if you send the call to an extension.

Send the call to an agent logged in to the campaign and the agent will get a popup.

If you explain why you can't send the call to an agent in the campaign, perhaps we'll find a method to get the call all the way to an agent without taking it outside Vicidial's control (which is what "extension" does: switches to asterisk outside of Vicidial's scripting system).

[carpenox]

this was a year ago, i shhould of posted back how we did it, ill have to go back through our messages to see but we got it done in a pretty unique way

[williamconley]

this was a year ago, i shhould of posted back how we did it, ill have to go back through our messages to see but we got it done in a pretty unique way

Good idea. But mostly I'm interested in the reason to NOT send the call to an agent. As designed. Those "Vicidial doesn't meet this particular need" results are often quite useful.