How do I set callerid name in vici hosted dialer? Possible?

[scopor]

I am assisting on a project where the client has registered their CNAM and want their callerid name to be displayed on customer's handset. How can this be achieved. I am using a hosted vicidial. I was following a post from Matt Florrel some years ago but not sure if there is any recent update to this post. Can anyone please guide me as to how to configure this in the carrier settings.

This is what I was messing with but not sure that it's correct.

exten => _78NXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _78NXXNXXXXXX,2,Set(CALLERID(name)="Client CNAME")
exten => _78NXXNXXXXXX,3,AGI(agi-CANADA_PRI_CIDname.agi)
exten => _78NXXNXXXXXX,4,Dial(SIP/BBD1/+1${EXTEN:2},,To)
exten => _78NXXNXXXXXX,5,Hangup


exten => _78NXXNXXXXXX,1, AGI(agi://127.0.0.1:4577/call_log)
exten => _78NXXNXXXXXX,n,Dial(${TRUNKloop}/888${EXTEN:1},55,o)
exten => _78NXXNXXXXXX,n,Hangup

exten => _888NXXNXXXXXX,1,Goto(loopback-no-log,9${EXTEN:3},1)
exten => _888NXXNXXXXXX,n,Hangup

I was looking at this from Matt Florel but not sure I fully understand what needs to be done. http://forum.eflo.net/VICIDIALforum/vie ... 53#p135596

Anyone can. point me in the right direction?

[mflorell]

You would have to contact your hosted VICIdial provider and your carriers to figure that out.

On our VICIhost platform, if you use our telco services, you can just use the Campaign's "Campaign CID Name" setting for this. This will set a SIP variable that our OpenSIPs servers use to set an outgoing CIDname. If you are using a similar setup, and the carriers will send out a dynamic CIDname, then you can use the same feature.

[scopor]

Thank you Matt. The client is using vicihost platform. I will have them reach out to your support team.

[scopor]

Hello Matt. I have asked the IT person to reach to your tech support. No response as yet.
This is the carrier settings.

exten => _78NXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _78NXXXXXXXXX,2,Dial(SIP/BBD1/+1${EXTEN:2},,To)
exten => _78NXXXXXXXXX,3,Hangup


[BBD1]
type=peer
trustrpid=no
sendrpid=yes
host=x.x.41.138
qualify=yes
disallow=all
allow=g729
allow=ulaw
insecure=port,invite
allowguest=no
fromuser=+13397465278
dtmfmode=RFC2833
context=trunkinbound

The trunk using fromuser and causes that callerid to be forced on all outgoing calls. The client wants to use the cnam. I'm not sure what specific changes need to be made to the trunk/carrier setting to achieve that.

[mflorell]

Have you reached out to your carrier as well? This is most likely a carrier limitation since you aren't using our VICIhost carrier services.