Shared campaign vs Drop Inbound Group Override

[carpenox]

Good afternoon all, I believe this may be strictly a Matt or Kumba question, perhaps James may know as well. But here it goes....

What would the benefits be for using shared campaign dialing with lists attached to several campaigns and ingroups that are dropped to a main campaign via -1 drop seconds

verses

one main campaign that uses drop seconds set to -1 with perhaps a "catch-all" ingroup as a default setting, but then using the "drop inbound group override" setting on each list to accomplish the same thing and droppnig to the respective ingroups and agents attached to them....



Wouldnt one campaign with a bunch of lists with these settings be better than 50 campaigns using shared campaign dialing?

Thanks for any input here

Chris

[williamconley]

Moving thread to "support" board as this is obviously not a general discussion.

If you only have one campaign for agents to log in, and autodials to generate, you can only have one set of defaults for agent ingroup inclusion (for instance) among other campaign settings for both inbound and outbound. For skill-based logins where the managers determine the sklls (by selecting ingroups/transfer groups of the agents therein), this is a major headache when agents grab incorrect ingroups. Technically, this applies to every setting in the campaign some of which may be useful and other less so, but that the cool thing about Vicidial: It covers ALL the possible bases for all call centers.

Ordinarily this would make sharing leads for outbound impossible or challenging by dropping leads to ingroups in other campaigns to get to the agents. Apparently someone got tired of playing that game and payed for the feature.

[mflorell]

In most cases for most clients, yes it is better to have only one campaign with multiple lists. That's why we specifically mention that first in the Multi-Campaign document:
https://www.vicidial.org/docs/AGENT_MUL ... IALING.txt

But, for those companies that have groups of specially-skilled agents, who want more control over campaign settings based upon the list they are calling, that's what the "SHARED" campaign features were created for. Specifically, clients in India and South Africa where they have multiple official spoken languages, and the agents are each skilled in one or more language, and they want to auto-dial the same type of campaign in multiple languages, that is what SHARED campaigns was created for. It's something that just won't work at all using a single campaign.

[carpenox]

Ok cool, makes sense, thanks for the clarification.