Allow Agents to See Missed Calls

[jcapen]

Missed calls (Inbound calls that dropped before VM or answer) are not showing in my agents' call logs.
Is there a setting or configuration to control this?

(P.S. I found this old topic: http://forum.eflo.net/VICIDIALforum/vie ... =2&t=10390 but the Calls Export page is not ideal because it's not available to agents. My goal is to allow the agents to see and return missed calls with as few clicks as possible)
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Thanks for the add to the forum. For some context, my background is NOT technical. I'm a project manager with very little dialer experience but I enjoy learning new things and digging in to fix what I can on my own.

[carpenox]

There isnt really a built in function for this, it would need something custom setup, a bare basic way could possibly be to allow lead search for the reps which can be found in detail view of campaign as shown in the picture below, where they can search for "drop" status to find whats been dropepd that day or recently



hope this helps

Chris

[williamconley]

Our clients who CAN'T miss calls (based on business model, of course) generally run a "no-agent URL" that generates a callback. Then instead of having to check a log, it can actually pop up as "call to make right now!"