Agent Login on loading

[Kiiraa Deesuu]

Can someone help me? After an agent logging in the agents dialer it will stuck on loading screen. It always happens when all my agents using the dialer, but if they're not using, it works fine.

VERSION: 2.14-858a
BUILD: 220513-0819
© 2022 ViciDial Group

[carpenox]

how many agents? whats the dial ratio? is it one server or a cluster? what is the hardware used for the server?

[williamconley]

Possibly running out of Web Sockets on your web server.

One way to tell is to load the apache statu module.

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nano /etc/apache2/default-server.conf

Add

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# Load the status module for http://XXX.poundteam.com/server-status
LoadModule status_module /usr/lib64/apache2/mod_status.so
ExtendedStatus On
<Location /server-status>
  SetHandler server-status
  Require all granted
</Location>

Not in a <Directory structure. I generally put it just below [Directory "/srv/www/htdocs"] (outside of it).

Then used http://sub.domain.com/server-status

There are also options for usage. Handy tool.

https://httpd.apache.org/docs/2.4/mod/mod_status.html

If you watch the status page and it shows "full!" you can increase the available sockets/servers:

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nano /etc/apache2/server-tuning.conf

Modify prefork section to allow LOTS of apache clients

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# prefork MPM
<IfModule prefork.c>
        # number of server processes to start
        # http://httpd.apache.org/docs/2.2/mod/mpm_common.html#startservers
        StartServers         450
        # minimum number of server processes which are kept spare
        # http://httpd.apache.org/docs/2.2/mod/prefork.html#minspareservers
        MinSpareServers      250
        # maximum number of server processes which are kept spare
        # http://httpd.apache.org/docs/2.2/mod/prefork.html#maxspareservers
        MaxSpareServers     500
        # highest possible MaxClients setting for the lifetime of the Apache process.
        # http://httpd.apache.org/docs/2.2/mod/mpm_common.html#serverlimit
        ServerLimit        768
        # maximum number of server processes allowed to start
        # http://httpd.apache.org/docs/2.2/mod/mpm_common.html#maxclients
        MaxClients         768
        # maximum number of requests a server process serves
        # http://httpd.apache.org/docs/2.2/mod/mpm_common.html#maxrequestsperchild
        MaxRequestsPerChild  1000
</IfModule>


[Kiiraa Deesuu]

Thank you for answering my question, 3 agents only, i mean the agents cant access the dialer page or any page after login. we are using cloud server which is linode/akamai.

[carpenox]

virtual servers are not suggested and often have problems.

[williamconley]

Thank you for answering my question, 3 agents only, i mean the agents cant access the dialer page or any page after login. we are using cloud server which is linode/akamai.

Virtual and Vicidial really don't mix very well at all. Different types of virtualization are worse than others, but any shared CPU system is prone to some form of failure or unreliability under load.

Apparently linode is near the bottom of the barrel. That being said: 3 agents ... how many calls? Are you trying to robodial (eg: 50 lines per agent ...?)

We have clients with two or three agents on virtual Vicidial servers running 1:1 or 2:1 campaigns without issue for many years. Fairly cheap, too. $50/mo for the server.

[Kiiraa Deesuu]

we tried rebooting directly from the linode, (not using the server tterminal) and after that, the vicidial says MySQL connect ERROR: No such file or directory.

[Kiiraa Deesuu]

sorry, its my newly task to handly this vicidial.

[carpenox]

service mysql restart
service mysql status

[williamconley]

we tried rebooting directly from the linode, (not using the server tterminal) and after that, the vicidial says MySQL connect ERROR: No such file or directory.

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mysqlcheck --auto-repair --all-databases -p

Above requires root password for mysql below only works if your root user for mysql does not require a password. (You can also just hit "enter" if you have no password for root in the above example in most cases).

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mysqlcheck --auto-repair --all-databases

You will get some "not closed" responses, those are fine. Only tables that return some sort of actual error are a problem. Post that if you have one.

[Kiiraa Deesuu]

thanks, my vici now connected but my zoiper didnt dial after an agent login.

[williamconley]

thanks, my vici now connected but my zoiper didnt dial after an agent login.

Perhaps a more detailed description would help.

Your agent logs in, the agent sees the Vicidial Agent Screen, the agent's phone rings, the agent answers the phone, the agent hears "you are the only person in this conference", the agent pushes "manual dial", the agent inputs a valid phone number into the "Phone Number" field, the agent pushes "dial now", the Vicidial Dialer calls the prospect ...

At which stage precisely does not not match up with what your system is doing?

Is the phone a Web/ViciPhone or a Soft phone (x-lite? zoiper?) or a physical phone?

[Kiiraa Deesuu]

im using softphone zoiper. this is the issue: after a agent login the zoiper softphone usually will ring. but in my case the zoiper didnt. but upon checking the check (✓ 1001@192.111.11.111 (only an example)) is color green which is connect to sip/iax if im not mistaken.

ps. the agent now see the Vicidial Agent Screen. This happen after rebooting.

[williamconley]

Does the Asterisk Command Line show any activity at the moment of the agent logging in?

Is the agent's phone configuration set to "On-Hook Agent"?

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asterisk -rx "sip show peers"

Does the agent's Name/username appear and if so, what is the Host entry? (is it an IP or Unspecified, if it's an IP, is the IP correct?) and the Status entry?