To send sms to customer after disconnect(inbound call)

[marveelou]

Hi Sir,
I would like to ask for Any suggestion on how to achieve this , this is for inbound call

Thank you for any inputs and tips

ViciBox v.11.0.1 230806 | Version:2.14b | SVN Version: 3863| DB Schema Version:1694| BUILD: 230830-1059 |Clustered Setup

[williamconley]

You should post the full Installer version (not just "11") and the full Vicidial version with build (not just 2.14b). Good job posting the build, svn and db schema, though.

That being said:

In the Ingroup:

* Dispo Call URL
* No Agent Call URL

[carpenox]

you need a SMS platform you can use with an API, typically I use twilio for my clients and then automation software to trigger it like zapier

[Thiago]

you need a SMS platform you can use with an API, typically I use twilio for my clients and then automation software to trigger it like zapier

and what platforms integrate easily with vicidial or one that you recommend?

[marveelou]

thanks @william Conley and Carpenox for the advise.Ill revert once the configuration is successful.

[williamconley]

you need a SMS platform you can use with an API, typically I use twilio for my clients and then automation software to trigger it like zapier
...

and what platforms integrate easily with vicidial or one that you recommend?

I'm not sure which would be better: But with the URLs in the Campaign/Ingroup for start/end/no agent call, any system with an API can be used to send the text. As for getting a response, that might work best if the response is converted to an email by the API system so Vicidial's existing Email queuing system can be used.

[carpenox]

you need a SMS platform you can use with an API, typically I use twilio for my clients and then automation software to trigger it like zapier

and what platforms integrate easily with vicidial or one that you recommend?

they all take some work, but zapier is a good option