Outbound Caller ID

[rishuk]

i have a campaign where my agents call from vicidial screen and place manual calls only, but callerid is showing on called person's no.. i have follow instruction in manager manual but no luck, it shows unknown in place of our defined callerID

[mflorell]

How are your agents placing manual calls?

Asterisk CLI output?

astguiclient version?

[heinz]

Hi,
you too should check the issue with your provider.
We had the problem with hiding our outbound caller id until I found out that the provider was sending a default one...

heinz

[rishuk]

Using vicidial 1.1.12-3, i m placing call from vicidial screnn and click on manual dial link then input dial code and blow that phone number. then i cleck on dial now.

CLI Output is

Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("SIP/112-f757", "8600053") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600053@default-6621,2", "8600053") in new stack
-- Executing SetCallerID("Local/8600053@default-6621,1", "5104392608") in new stack
-- Executing Dial("Local/8600053@default-6621,1", "SIP/12127773456@econnect||o") in new stack
-- Called 12127773456@econnect
-- SIP/econnect-27ec is making progress passing it to Local/8600053@default-6621,1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/78600053@default-0b5b,2", "8600053|q") in new stack
-- Executing Answer("Local/78600053@default-0b5b,1", "") in new stack
-- Executing Monitor("Local/78600053@default-0b5b,1", "wav|2127773456_20071228-162819_112") in new stack
-- Executing Wait("Local/78600053@default-0b5b,1", "3600") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- SIP/econnect-27ec answered Local/8600053@default-6621,1
== Spawn extension (default, 8600053, 1) exited non-zero on 'SIP/112-f757'
-- Executing DeadAGI("SIP/112-f757", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
+++++ CALL LOG HUNGUP: |1198839472.26|SIP/112-f757|h|2007-12-28 16:28:56|min: |
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("SIP/112-f757", "VD_hangup.agi|PRI-----NODEBUG-----16---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
Perl Environment Dump:
0|PRI-----NODEBUG-----16---------------|
AGI Environment Dump:
-- accountcode =
-- callerid = unknown
-- calleridname = S0712281627518600053
-- callingani2 = 0
-- callingpres = 0
-- callingtns = 0
-- callington = 0
-- channel = SIP/112-f757
-- context = default
-- dnid = unknown
-- enhanced = 0.0
-- extension = h
-- language = en
-- priority = 2
-- rdnis = unknown
-- request = VD_hangup.agi
-- type = SIP
-- uniqueid = 1198839472.26
AGI Environment Dump: |1198839472.26|SIP/112-f757|h|SIP|S0712281627518600053|S0712281627518600053|2|

DEBUG: NODEBUG

VD_hangup : S0712281627518600053 SIP/112-f757 2
+++++ VD hangup START : |1198839472.26|SIP/112-f757|h|SIP|S0712281627518600053|518600053|2007-12-28 16:28:56||2|S0712281627518600053|


|SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1198839472.26' limit 1;|

VD hangup: no VDAC record found: 1198839472.26 S0712281627518600053
-- AGI Script VD_hangup.agi completed, returning 0

How are your agents placing manual calls?

Asterisk CLI output?

astguiclient version?

[mflorell]

That is quite an old version, any reason you have not upgraded to 2.0.4?

[enjay]

could also depend on the circuit I know many providers who provide E&M circuits do not allow you to control your outbound callerID.