TPV number

[mindseeker]

hi


how can i enabled the pound key in my asterisk?(#) and the (*) i used it on my TPV number..when i dialed those my vicidial hung-up?


please help me.

[ramindia]

Hi

is this keys used after the call established or before ?

ram

[mindseeker]

yes, after the call established...


example: the machine asked

"Please enter your identification code by followed by a pound key"

after we press the pound key the call was hung up

[okli]

Please look in your extensions.conf, do you have something like this?

;exten => #,1,Playback(please-contact-tech-supt)
;exten => #,2,Hangup ; Hang them up.

;exten => *,1,Playback(please-contact-tech-supt)
;exten => *,2,Hangup ; Hang them up.

Comment it out as shown and do "extensions reload" from CLI.

We are also having hard times with TPV, with some phone providers if the customer hits # call gets dropped. On other providers it's OK.
We tell customers not to touch phone and we will do all from our side, but they keep pressing numbers and #.
Is there any way those disconnects to be prevented? Or is this the true reason?

BTW could it be your phone provider among the ones mentioned? Have you tried do dial a number not using vicidial and hit #, what happens?
Have you tried to use DTMF box in vicidial page?

[mindseeker]

yes there is: here it is?

do i have to comment them? to work?

; # timeout invalid rules
exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
exten => #,2,Hangup ; Hang them up.
exten => t,1,Goto(#,1) ; If they take too long, give up
exten => i,1,Playback(invalid) ; "That's not valid, try again"

[mindseeker]

i tried also the DTMF in vicidial.., but same problem occur

[okli]

Try commenting out these 2 and reload extensions:

;exten => #,1,Playback(invalid) ; "Thanks for trying the demo"
;exten => #,2,Hangup ; Hang them up.

[mindseeker]

hi


i tried it but, on my TPV., it doesnt accept" it says " i am sorry thats not a valid extensipns"

it means its not working:-(

[okli]

Sorry, I didn't understand you. Could you try to explain in details what happens.

[mindseeker]

it's still not working

[ramindia]

Hi

Did you applied DTMF patch

i have not remember the link, check in the forum and search
sure you will have answer

post the CLI errors while you using DTMF at vicidial to suggest you.

ram

[eliasferreyra]

*OPTIONAL*(1.2.23 thru 1.2.24) apply the meetme DTMF passthru patch
- wget http://www.eflo.net/files/meetme_DTMF_p ... 2.23.patch
- patch -p1 < ./meetme_DTMF_passthru-1.2.23.patch
- File to patch: app_meetme.c

[mflorell]

That patch also is tested through Asterisk 1.2.26.1

Back to your problem, have you tried removing the "Tt" from your Dial flags?

[mindseeker]

hi matt,



im sorry, but were can i see the Dial flags?

[eliasferreyra]

in extensions.conf

exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,tTo)
exten => _91800NXXXXXX,3,Hangup
exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,tTo)
exten => _91888NXXXXXX,3,Hangup
exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,tTo)
exten => _91877NXXXXXX,3,Hangup
exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,tTo)
exten => _91866NXXXXXX,3,Hangup

; dial a local 727 outbound number with area code
exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},,tTo)
exten => _9727NXXXXXX,3,Hangup

; dial a local 813 outbound number with area code
exten => _9813NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9813NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,tTo)
exten => _9813NXXXXXX,3,Hangup

; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls,
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,tTo)
exten => _91NXXNXXXXXX,3,Hangup

[mflorell]

exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,tTo)

remove the T and t at the end of the above line

[mindseeker]

hi




ok matt thanks for the reply