Help

[reland02]

Hi!

May I ask? in the realtime monitoring in vicidial, what is the difference between the "current active calls" and the "agents in calls" I noticed that they seems to not be tally at all? May I know why? thanx

[mflorell]

What report do you see "current active calls" in?

[reland02]

yes "current active calls" in, I'm using inbound right now thanx

[reland02]

Another question in realtime monitoring? when the agent status is paused for more than 30 mins he/she automatically log out from the realtime monitoring only but in her vicidial agent interface his still log in, is their a way it can set up to 60 min or more so I can see from the monitoring if the agent is over break, thanx

[mflorell]

They are not logged out, they just do not show up on the report any more. To make it longer you would have to alter the code.

[reland02]

yes, what code should I alter to make it longer, thanx

[mflorell]

look for the "30" in the code and change it to "60"

[reland02]

Hi Matt,

So I'll modify the AST_timeonVDADall.php file and look for '30' in the code and change it to '60'


Before:

if (eregi("PAUSED",$row[3]))
{
if ($call_time_M_int >= 30)
{$i++; continue;}
else


After:

if (eregi("PAUSED",$row[3]))
{
if ($call_time_M_int >= 60)
{$i++; continue;}
else


Thnx

[mflorell]

That should do it.

[reland02]

Thanks Matt,


Works perfectly...cheers